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A loyalty credit is an automatic account credit we apply to reward long-term customers. It reduces your bill — without changing your plan or contract.

After 12 continuous months of active service, you'll be eligible for your first loyalty credit.

The credit increases the longer you stay:

After 12 months: $20/year
After 24 months: $40/year
After 36 months and beyond: $60/year (maximum)

Yes. There's nothing to apply for and no need to contact us. If you're eligible, the credit is applied automatically to your invoices.

The annual loyalty credit is spread evenly across your monthly invoices. For example, a $60 annual credit gives you $5 off each monthly bill.

Loyalty credits are applied per active service. If you have multiple services, each eligible service earns its own credit.

No. As long as the service remains active, your loyalty continues even if you change plans. Your tenure is preserved.

If a service is cancelled, loyalty eligibility for that service ends. If you later reconnect, loyalty accrual starts again from the new connection date.

Our goal is to reward customers more as our business grows. If our costs reduce over time, we may increase loyalty benefits — never reduce them for existing customers.

Free months are usually short-term promotions designed to attract customers who plan to switch again. We prefer to reward customers who stay — with fair pricing, no surprises, and loyalty benefits that grow over time.

Loyalty credits apply alongside your standard plan pricing. Promotional offers may have separate eligibility criteria, which will always be clearly stated.

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